Privacy Policy
At Bounce & Turn, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Who Is Responsible for Your Data?
Bounce & Turn is responsible for your personal data and ensuring it is processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Business Name: Bounce & Turn
Telephone: 07985 725573 / Bounceandturn@outlook.com
Data Protection Officer
The person responsible for data protection within the business is:
Harris Raja
Email: Bounceandturn@outlook.com
Telephone: 07985 725573
What Information We Collect
We may collect and store the following personal information:
• Name
• Address
Why We Collect and Process Your Data
We only collect and process customer data where necessary for legitimate business purposes, including:
• Processing and managing bookings
• Delivering and collecting hired equipment
We do not use your personal data for any unrelated purposes.
How Long We Keep Your Data
We may retain customer information for up to 5 years for tax, accounting and insurance purposes.
After this period, data may be securely deleted upon request unless we are legally required to retain it for longer.
Who Has Access to Your Data
Access to customer data is limited to:
• The business owner
• Authorised staff members (where necessary)
No other parties have access to your personal information unless legally required.
Sharing Your Information
We will never sell your personal data to third parties.
Your information may only be shared when necessary with:
• Insurance companies in the event of an accident or claim
• HM Revenue & Customs or other authorities if legally required
Marketing Communications
Where you have opted in, we may occasionally contact you with special offers, promotions or updates.
You can opt out of marketing communications at any time by:
• Clicking the unsubscribe link in emails
• Contacting us by phone or email
Your Rights
Under UK GDPR, you have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate information
To exercise any of these rights, please contact us using the details provided above.
Requesting Your Data
If you would like to know what information we hold about you, please contact us by email or telephone. We may require proof of identity before releasing information.
Cookies
Our website may use cookies to improve user experience and support booking functionality.
Cookies may be used for:
• Website performance and functionality
• Online booking systems
Third-party services such as Google or Facebook may also place cookies on your device and have their own privacy and cookie policies.
You can control or disable cookies through your browser settings.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
Complaints
If you believe your data has been handled incorrectly, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.